Terms & Conditions We will not serve you if we believe you to be excessively drunk. We will not serve you if we believe that alcohol will be passed to under 18's. Abuse of our staff will not be tolerated whether physical or verbal. For security reasons it may be necessary to record telephone calls. Some personal details will be retained by our system (name, address, telephone numbers, date of birth and email address). Your card details are never stored electronically. Booze-Up provides a safe environment for all personal details, operating under the 2004 Data Protection Act. All purchases made on this web site are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given purchase will be those in effect at the date of your order. If you order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your purchase.  We sell goods only to end-user consumers. All goods are sold subject to the condition that they will not, in any way, be re-sold or otherwise circulated without our prior written consent.  The law places certain restrictions on transactions involving alcohol, and accordingly alcohol must be either ordered by you or delivered by us during our licensed hours. If you have ordered alcohol from us and cannot be at home at your selected delivery time, it is your responsibility to ensure that a suitable person is there to receive the order, with that person being over the age of 18 and they must be able to prove their age with a form of photocard identification. Prices and descriptions maybe subject to change without prior notice. The prices stated on the website will be inclusive of any VAT payable. The price of goods shown does include delivery. Payment may be made by debit or credit cards. You cannot pay for your order by cheque unless backed by a guarantee card that must be completed on the back of the cheque to include: Card number, valid from date, expiry date, name of owner, first line of address, postcode. There is a minimum order requirement of £25. The debit, credit and charge cards accepted by us are those listed on the web site on the date on which your order is placed. Authority for payment will be requested from your card issuer at the time of your order. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage. If paying by credit or debit card, we will not store you credit or debit card details. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether. Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute. It is our policy to identify any substitute items to you at the time of delivery and give you the opportunity to accept or reject the item at that time. We will always try to supply you with the full quantity that you have ordered. We will require that you check your goods and sign a delivery acceptance form on receiving your order. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us within 5 minutes of your order arriving.  We take special care to endeavour that deliveries are made within a short delivery period (1hr) and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. An appropriate person must sign for all goods on delivery. If no one is at the address when the delivery is attempted the goods will be retained by us. We will leave notification of delivery and will telephone to attempt to rearrange the delivery. Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date  Should you fail to be present for your delivery we are entitled to charge you a re-delivery charge of £3.  We guarantee the quality of our goods. You must inspect the goods and notify us promptly by telephoning us to report any dissatisfaction with your order. We will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us at the time of delivery of the goods. Once your order has been despatched it cannot be altered or cancelled, if you need additional goods a separate order will need to be made incurring normal delivery costs in line with our delivery pricing Should you need to cancel your order please notify us within 5 minutes of ordering and a full refund will be given. Due to the nature of our business, if your cancellation exceeds 5 mins we will refund you the full amount, less £3 - this is to cover our petrol costs as all goods are dispatched within 5 minutes of you ordering Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department. We will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.  To help us ensure the best possible service some telephone calls will be recorded. In assessing your request for delivery of groceries from us we may make enquiries about you including searching your records held by organisations like Experian and Equifax and credit reference agencies. We may also check your details held by the IMRG Security Alert scheme and other fraud prevention schemes. We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise. Any Customer complaints should be addressed to us via letter, telephone or email – you will find an e-mail link or address and telephone numbers listed on our website in the "Contact" section. From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions. If there is any conflict between the terms of a special offer and these Terms and Conditions, these Terms and Conditions shall prevail unless specifically excluded. We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice.  We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions. If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law. | All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors.  These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them. Our Customer Service contact number for any queries or compliants is 0800 3 101 707.   Sitemap